Shipping Policy
Effective Date: February 15, 2025
1. Order Processing Time
- Customization Period: As all our products are custom-made to your specifications, please allow 7 business days for production.
- Processing Time: After production, orders are processed within 1-2 business days before shipping.
2. Shipping Methods and Delivery Times
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Domestic Shipping (United States):
- Standard Shipping: Delivery within 5-7 business days after processing.
- Express Shipping: Delivery within 3-4 business days after processing.
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International Shipping:
- Standard International Shipping: Delivery within 7-8 business days after processing.
- Express International Shipping: Delivery within 3-5 business days after processing.
Please note that delivery times are estimates and may vary depending on the destination and customs procedures.
3. Shipping Rates
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Domestic Shipping:
- Standard Shipping: Free for orders over $300; $5 flat rate for orders under $300.
- Express Shipping: $100 flat rate.
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International Shipping:
- Standard International Shipping: $100 flat rate.
- Express International Shipping: $200 flat rate.
4. Order Tracking
- Once your order has shipped, you will receive a confirmation email with a tracking number.
- You can track your order status on our website or through the carrier's tracking portal.
5. Shipping Restrictions
- We currently do not ship to P.O. Boxes or APO/FPO addresses.
- Certain international destinations may have restrictions; please contact us if you have questions about shipping to your location.
6. Customs, Duties, and Taxes
- International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient.
- We recommend checking with your local customs office for detailed information.
7. Delays and Issues
- While we strive to ensure timely delivery, unforeseen circumstances such as weather conditions, customs delays, or carrier issues may affect delivery times.
- If your order is delayed or you encounter any issues, please contact our customer service team at info@triplersportsamerica.com or +1 (951) 456-8772.
8. Contact Information
For any questions or concerns regarding this Shipping Policy, please contact us at:
- Email: Riostore360@gmail.com
- Phone: +1 (951) 456-8772
- Address: P.O. Box 1045, Temecula, CA, U.S.A.