Return and Refund Policy

Effective Date: February 15, 2025

1. Overview

At Triplersportsamerica.com, we are committed to providing high-quality custom sportswear that meets your exact specifications. Due to the personalized nature of our products, certain return and refund conditions apply. This policy outlines the circumstances under which returns and refunds are accepted.

2. Order Cancellation

• Timeframe: Orders for custom products can be canceled within 24 hours of placement.
• Procedure: To cancel an order, contact our customer service team immediately at riostore360@gmail.com or +1 (951) 456-8772.
• Note: Orders canceled after 24 hours may have already entered production and may not be eligible for a full refund.

3. Returns and Exchanges

• Eligibility: Due to the customized nature of our products, returns and exchanges are only accepted in the following cases:
  • The product received differs significantly from the approved design.
  • The product has manufacturing defects affecting its functionality or appearance.
• Timeframe: Requests for returns or exchanges must be made within 14 days of receiving the order.
• Procedure: To initiate a return or exchange:
  • Contact our customer service team at riostore360@gmail.com with your order number and a detailed description of the issue.
  • Provide photographs of the product highlighting the areas of concern.
• Resolution: Upon verification:
  • If the issue is due to our error, we will offer a replacement or a full refund, including shipping costs.
  • If the product matches the approved design and is free from defects, returns or exchanges will not be accepted.

4. Non-Returnable Items

• Custom Products: Items produced according to customer specifications that are free from defects.
• Sale Items: Products purchased during sale events are final and not eligible for return or exchange unless defective.

5. Refunds

• Processing Time: Once a return is approved, refunds will be processed within 7 business days.
• Method: Refunds will be issued to the original payment method used during purchase.
• Shipping Costs: If the return is due to our error, we will cover return shipping costs. Otherwise, shipping costs are non-refundable.

6. Damaged or Defective Items

• Reporting: If you receive a damaged or defective item, notify us within 7 days of delivery.
• Procedure: Provide a detailed description and photographs of the damage or defect to riostore360@gmail.com.
• Resolution: We will arrange for a replacement or refund upon verification of the issue.

7. Contact Information

For any questions or concerns regarding this policy, please contact us at:

• Email: riostore360@gmail.com
• Phone: +1 (951) 456-8772
• Address: P.O. Box 1045, Temecula, CA, U.S.A.